Terms of service

Welcome to ZenZolee. The terms “we”, “us”, and “our” refer to ZenZolee. ZenZolee operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a smooth digital shopping experience. ZenZolee is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important legal information, including limitations of liability and disclaimers.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

You confirm that you are of legal age in your country of residence or have permission from a parent or guardian to use this site.

To access our Services, you may be required to provide accurate and complete information including email and payment details. You agree that all information provided is correct and up to date.

You are responsible for maintaining the confidentiality of your account and for all activity under it. Accounts may not be transferred or sold.

SECTION 2 – OUR PRODUCTS

ZenZolee sells digital products only. No physical items are shipped.

We strive to accurately describe all products. However, we do not guarantee that product appearance or expectations will be identical to how they appear on your device.

All product descriptions may be updated or modified at any time without notice.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or reject any order.

Your order is confirmed only after payment is successfully processed.

Because products are digital, orders cannot usually be cancelled once delivered.

Refunds are available only under our Refund Policy.

SECTION 4 – PRICES AND BILLING

All prices are subject to change without notice. The price at checkout is the final price charged.

You agree to provide accurate payment information and authorize us to charge your selected payment method.

We are not responsible for bank fees or currency conversion charges.

SECTION 5 – DELIVERY (DIGITAL PRODUCTS)

All products are delivered digitally via email or download link.

Delivery is typically instant or within a few minutes after payment confirmation.

We are not responsible for incorrect email addresses or delivery delays caused by customer errors or third-party systems.

SECTION 6 – INTELLECTUAL PROPERTY

All content, designs, branding, and materials on ZenZolee are owned by ZenZolee and protected by intellectual property laws.

You may not copy, resell, distribute, or reproduce any product or content without written permission.

SECTION 7 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for their content, policies, or actions. You access them at your own risk.

SECTION 8 – PRIVACY

Your data is handled according to our Privacy Policy. By using our Services, you agree to the collection and use of your information as described there.

SECTION 9 – FEEDBACK

Any feedback or suggestions you provide may be used by ZenZolee without compensation or obligation to you.

SECTION 10 – PROHIBITED USE

You agree not to misuse our Services, including:

  • Illegal activity
  • Fraud or misleading actions
  • Copying or reselling our products
  • Hacking, scraping, or disrupting the website
  • Spamming or abusive behavior

We may suspend or terminate access if these rules are violated.

SECTION 11 – DIGITAL PRODUCT DISCLAIMER

All products are digital and provided “as is”. We do not guarantee that the Services will always be error-free or uninterrupted.

SECTION 12 – LIMITATION OF LIABILITY

ZenZolee is not responsible for any indirect, incidental, or consequential damages resulting from the use of our Services or products.

SECTION 13 – REFUND POLICY

Refunds are only available in cases of:

  • Corrupted file
  • Broken or non-functional product
  • Delivery issues caused by us

No refunds are given for:

  • Change of mind
  • Misunderstanding of product
  • Incorrect expectations after download

SECTION 14 – TERMINATION

We may suspend or terminate access to our Services at any time if these Terms are violated.

SECTION 15 – GOVERNING LAW

These Terms are governed by applicable laws of Pakistan unless otherwise required by international law.

SECTION 16 – CONTACT INFORMATION

For any questions, contact us:

📧 Email: zen.zoolee@gmail.com
📱 Phone: +92 342 1692796